SocialPally Policy

Payment & Chargeback Policy

This policy explains billing, disputes, and chargeback handling.

1. Payments

Orders are processed based on available account balance at submission time.
Fees from gateways, FX, and network confirmation delays may apply.
Promotional balance may have separate expiration or usage limits.

2. Refund Path

Undelivered approved amounts are usually returned to platform balance first.
Direct payment-method refunds follow Refund Policy conditions and review.

3. Chargebacks

Unresolved chargebacks/disputes can lead to account hold or permanent closure.
Fraudulent chargebacks after service consumption may trigger legal recovery actions.

4. Verification

For risk control, SocialPally may request identity or payment verification before enabling or restoring account features.